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Typical problems and their solutions

I get "Failed to run pluggable rule component..." error in the automation rule's configuration screen.

This error may occur if you are using pre-5.0.0 version of Better PDF Automation.

To resolve this, remove the legacy modules that were installed by Automation for Jira pre-3.0.0 versions. It may still be present in your system, and those lead to this problem.

  1. Go to AdministrationAppsManage apps.
  2. Uninstall Automation Module.
  3. Uninstall JIRA Automation SPI.
  4. Restart Jira. (It may not be necessary.)