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Typical problems and their solutions

I get "Failed to run pluggable rule component..." error in the automation rule's configuration screen.

This error may occur if you are using pre-5.0.0 version of Better PDF Automation.

To resolve this, remove the legacy modules that were installed by Automation for Jira pre-3.0.0 versions. It may still be present in your system, and those lead to this problem.

  1. Go to Administration → Apps → Manage apps.
  2. Uninstall Automation Module.
  3. Uninstall JIRA Automation SPI.
  4. Restart Jira. (It may not be necessary.)