Jira Service Management forms Integration

In this page

What is Jira Service Management forms?

(supported since Better PDF Exporter 4.3.0)

Jira Service Management forms provide users with a powerful toolset to create complex forms and use them in Jira Service Management projects.

Jira Service Management forms integration features

• You can export the fields of forms that are attached to Service Management tickets to PDF. The following field types are supported: Text fields (Short text, Long text, Paragraph, Email, URL), Choice fields (Radio buttons, Checkboxes, Dropdown, Multiselect dropdown, Cascading dropdown), Date fields (Date, Date & Time, Time), Numeric fields (Number), User fields (Single user, Multiple users), Other fields (Assets object/s).

(Need more features? Tell us in a support ticket!)

Tutorial video

Jira Service Management forms PDF export samples

Configuration

Configuring the Jira Service Management forms fields

There is nothing to do. Better PDF Exporter will automatically recognize the forms and export them accordingly.

Troubleshooting

I see "(No label/field key)" instead of a field name on the exported PDF

This occurs if a form element doesn't have a "Display name" or a "Field key". To fix it, open a form for editing, click on one of its elements, set a "Display name" or a "Field key" and save your changes. This won't fix already submitted forms, but it will fix new ones.

The fields are not displayed in the same order as in the form

The REST API endpoint that we use to collect the form data does not provide ordering information. The fields are displayed in the order as returned by that API.

Learn more about Jira Service Management forms

• Jira Service Management forms product information (at its own vendor)
• Jira Service Management forms documentation